Resource Page FAQs

 
Resource Page FAQs


Sewage

What will happen if my outside discharge pipe freezes or is otherwise blocked?
If your discharge pipe freezes, or in any way becomes plugged, there is no place for the water to go when the pump runs. The pump is still going to run when the float switch is raised. If it cannot discharge the water through the regular discharge hose or pipe, it’s going to continue to run and run. This will eventually cause the pump to overheat and shut off due to its internal thermal overload protection. If the problem is not caught soon enough, it would be possible for your basement to flood. If the overload is stressed too often it’s also possible for the pump’s motor to be damaged or ruined by overheating.
 
Does the check valve NEED to be installed horizontally instead of vertically?
We (as well as others) recommend you install the check valve in a horizontal (side-to-side) position instead of vertical (up-and-down). When the pump shuts off, the solids and liquid in the pipe will settle back against the check valve. If solids settle on top of a check valve flapper in a vertical position, it’s possible for them to stick that flapper valve shut and the next time the pump runs it might not be able to open it up. This will cause the pump to run without discharging the waste. The pump will run and run long enough that it could damage itself, and your sewage or effluent could back up.
 
Do you have pumps with longer cords? My outlet is pretty far from where the pump will be.
Some pumps can be ordered with a longer cord. We also sell longer power cords for some of our pumps. Call our customer support department for more details.
 
Can I use a smaller discharge pipe than recommended?
Never use a smaller diameter pipe than the size of the pump’s discharge. Use minimum 2” pipe. You may even have to use larger diameter pipe if you have to push a long distance. Be careful with this though, because if a pipe of too large a diameter is used, the flow rate of the discharge can be too slow. This can cause the solids to settle out and lay in the pipe. Over time, the sludge that builds up will cause blockages in the pipe. The minimum flow rate of sewage and other liquids containing solids is 3 feet per second. If you are designing a sewage run for your home, consult an engineer or call our customer support line for help in determining proper pipe sizes.
 
Can I use a much larger discharge pipe than recommended without problems?
If a pipe of too large a diameter is used, the flow rate of the discharge can be too slow. This can cause the solids to settle out and lay in the pipe. Over time, the sludge that builds up will cause blockages in the pipe. The minimum flow rate of sewage and other liquids containing solids is 3 feet per second. If you are designing a sewage run for your home, consult an engineer or call our customer support line for help in determining proper pipe sizes.
 
Can I use an extenstion cord with sewage, sump or effluent pumps?
We very strongly recommend that you NOT use an extension cord. It is MUCH better to plug the pump into a dedicated outlet that is fed by a circuit breaker or fuse that feeds power ONLY to that outlet. This ensures that the pump will receive proper voltage. If there is no outlet near the sump pit, we recommend you have one installed there by a professional electrician.
 
What size generator do I need to run this pump?
You need to know the amp draw of the pump and multiply that by the voltage to get the watt usage of the pump. Example: Pump draws 5 amps on 115 volts. 5amps x 115volts = 575 watts. We also need to consider the fact that an AC motor can draw three to five times its regular amp draw for about ½ second when it starts up. So to run our example pump, we need a generator that can supply a startup surge of at least 2875 watts (575 x 5) and can continue to supply the 575 watts as the pump runs. Keep in mind this is accurate if the pump is the ONLY thing the generator is going to supply power for. If you also want to run lights, etc. then that needs to be added to the generator size.
 
Is a "solids handling" pump the same as a "grinder" pump?
No. Technically speaking, a “grinder” pump has an impeller that is made like blades. It can cut up, or grind up the sewage being passed through it. Regular sewage pumps do not do that. “Solids handling” pumps simply pass the solids through mostly intact, without cutting or grinding.
 
How long should my sewage pump last?
This is almost impossible to answer. It’s much like asking how long your sofa, your sink, or your car will last. It simply depends too much on how often the pump has to run. If you have a small sewage pit, and you have several people in the home, the pump will have to run a lot more than someone with a larger pit and one or two people in the house. Naturally, the pump that runs more is not going to last as long as the one that doesn’t have to work as hard. Choosing a pump that is properly sized to your application and has good electrical supply connected to it will ensure the longest possible life for your pump.
 
Should I get a cast iron or thermoplastic pump?
Both types of pump are designed for long life and high performance. Which type you choose is largely personal preference. The cast iron pumps are, naturally, a bit physically stronger if that is something that might be needed for your particular installation.
 
Where can I find the model number and date of manufacture on my pump?
For all sump, sewage, and utility pumps we attach a tag near the end of the power cord that shows the pump’s model number and date code. The date code will be marked as “date code”, “code”, or “MOD”. Also, all pumps have an info label on the pump that has the model number and date code on it. Date code is usually a combination of letters and numbers.
 
Can I pump other liquids with this pump?
Our sewage and effluent pumps are designed to pump things that usually go down the drain in a residential setting. We have not tested the pumps with other liquids and cannot say whether they will be chemically compatible with what you need to pump. In short, we don’t recommend our sewage/effluent pumps for anything other than residential sewage or effluent applications. Never pump anything flammable with any of our pumps!
 
Where can I get repair parts for my pump, or accessories I might need?
Repair parts can be ordered directly through us by calling 888-957-8677.
 
What size solids will my sewage pump handle?
A pump labeled as a “sewage” pump can pass up to 2” solids through it. A pump labeled as an “effluent” pump can handle up to ¾” solids.
 
When you say “solids” what do you mean?
“Solids” do not mean things like bolts and stones. We are talking about things that normally get passed through drains or flushed down a toilet. Most sewage pumps have a thermoplastic impeller that could be damaged by very hard items. In general, we’re talking about things that could be broken up by human hands.
 
Can I use a vertical-type, or electronic-type float switch instead of the tethered float switch that came with the pump?
We supply a tethered-style float switch with our pumps because other types may have problems. The solids contained in sewage & effluent can block the operation of a vertical-style switch. The contents of sewage & effluent can coat the contacts of an electronic-type switch and prevent that from working very long.
 
What’s the difference between “sewage” and “effluent”?
Basically, we’re talking about the size of the solids in the liquid. Effluent is any liquid that has gone down a residential drain. It can contain solids up to ¾” in size. This is normally considered to be water containing soap, laundry discharge, water from sinks, etc. Sewage has also gone down a residential drain but can contain solids up to 2” in diameter.
 
Can the pump handle feminine products that have been flushed down a toilet?
No. Feminine products should not be flushed when a sewage pump has to handle that. Sewage pumps can have problems passing those items and could become jammed.
 
I think I have a warranty issue with my pump. How do I proceed?
Call us at 888-957-8677. Keep in mind that a warranty states the item will be “free from defects in material and workmanship”. Warranty does NOT cover normal wear, damage caused after the item leaves the factory, rust or corrosion, etc.
 
Can I use this sewage pump to pump water in my waterfall, pond, or water feature?
No. Sewage pumps are designed for short periods of operation. Running a sewage pump for too long can cause the pump to overheat. It is also oil-filled. If fish waste attacks the pump seals, or it overheats, that oil can be discharged into your water feature. That will kill the fish and plants. When it cools, it will draw water up inside the pump motor which will kill the pump. Using a sewage pump any place where water recirculates is not recommended and will void the warranty.
 
 

Sump

What kind of backup pumps are available?
There are two main kinds of backup pump systems: Battery powered and city water powered. The battery backup systems use a 12 volt marine type battery. The system keeps the battery charged and monitors a separate float switch in the pit. If that second float switch is raised high enough, the control system turns on the 12 volt pump that is mounted in the sump pit. This 12 volt backup pump then pumps the water out. These systems are usually equipped with an alarm that warns you when the backup pump has had to operate. This tells you there may have been a power outage or that you may have a problem with your main sump pump. City water powered systems use water power to move the water out. The city water comes in through a pipe to the backup pump. It spins an impeller much the same way a motor would. The impeller moves the sump water out and both the sump water and city water are discharged outside.
 
What will happen if my outside discharge pipe freezes or is otherwise blocked?
If your discharge pipe freezes, or in any way becomes plugged, there is no place for the water to go when the pump runs. The pump is still going to run when the float switch is raised. If it cannot discharge the water through the regular discharge hose or pipe, it’s going to continue to run and run. This will eventually cause the pump to overheat and shut off due to its internal thermal overload protection. If the problem is not caught soon enough, it would be possible for your basement to flood. If the overload is stressed too often it’s also possible for the pump’s motor to be damaged or ruined by overheating.
 
Do you have pumps with longer cords? My outlet is pretty far from where the pump will be.
Some pumps can be ordered with a longer cord. We also sell longer power cords for some of our pumps. Call our customer support department for more details.
 
Can I use a smaller discharge pipe than recommended?
Never use a smaller diameter pipe than the size of the pump’s discharge. Use minimum 2” pipe. You may even have to use larger diameter pipe if you have to push a long distance. Be careful with this though, because if a pipe of too large a diameter is used, the flow rate of the discharge can be too slow. This can cause the solids to settle out and lay in the pipe. Over time, the sludge that builds up will cause blockages in the pipe. The minimum flow rate of sewage and other liquids containing solids is 3 feet per second. If you are designing a sewage run for your home, consult an engineer or call our customer support line for help in determining proper pipe sizes.
 
Can I use a much larger discharge pipe than recommended without problems?
If a pipe of too large a diameter is used, the flow rate of the discharge can be too slow. This can cause the solids to settle out and lay in the pipe. Over time, the sludge that builds up will cause blockages in the pipe. The minimum flow rate of sewage and other liquids containing solids is 3 feet per second. If you are designing a sewage run for your home, consult an engineer or call our customer support line for help in determining proper pipe sizes.
 
Can I use an extenstion cord with sewage, sump or effluent pumps?
We very strongly recommend that you NOT use an extension cord. It is MUCH better to plug the pump into a dedicated outlet that is fed by a circuit breaker or fuse that feeds power ONLY to that outlet. This ensures that the pump will receive proper voltage. If there is no outlet near the sump pit, we recommend you have one installed there by a professional electrician.
 
What size generator do I need to run this pump?
You need to know the amp draw of the pump and multiply that by the voltage to get the watt usage of the pump. Example: Pump draws 5 amps on 115 volts. 5amps x 115volts = 575 watts. We also need to consider the fact that an AC motor can draw three to five times its regular amp draw for about ½ second when it starts up. So to run our example pump, we need a generator that can supply a startup surge of at least 2875 watts (575 x 5) and can continue to supply the 575 watts as the pump runs. Keep in mind this is accurate if the pump is the ONLY thing the generator is going to supply power for. If you also want to run lights, etc. then that needs to be added to the generator size.
 
How much horsepower do I need for a sump pump?
Horsepower basically does two things when choosing a pump: It moves the water out faster, and it (usually) uses more electricity. So there is a trade-off to be considered. If your sump pit fills up rapidly and you have a definite water problem, a higher horsepower pump is needed. In order to keep ahead of the incoming water and keep your basement dry, the higher horsepower pump can pump out the water before it can back up and overflow your sump pit. If you have such a water problem and you need a higher horsepower pump, it is best to increase the size of your sump pit (whenever possible) so that the pump does not have to run as often.
 
Should I get a cast iron or thermoplastic pump?
Both types of pump are designed for long life and high performance. Which type you choose is largely personal preference. The cast iron pumps are, naturally, a bit physically stronger if that is something that might be needed for your particular installation.
 
Where can I find the model number and date of manufacture on my pump?
For all sump, sewage, and utility pumps we attach a tag near the end of the power cord that shows the pump’s model number and date code. The date code will be marked as “date code”, “code”, or “MOD”. Also, all pumps have an info label on the pump that has the model number and date code on it. Date code is usually a combination of letters and numbers.
 
Can I pump other liquids with this pump?
Our sewage and effluent pumps are designed to pump things that usually go down the drain in a residential setting. We have not tested the pumps with other liquids and cannot say whether they will be chemically compatible with what you need to pump. In short, we don’t recommend our sewage/effluent pumps for anything other than residential sewage or effluent applications. Never pump anything flammable with any of our pumps!
 
Where can I get repair parts for my pump, or accessories I might need?
Repair parts can be ordered directly through us by calling 888-957-8677.
 
Do I need a backup sump pump? Or a second pump?
Having a backup or secondary pump is like having insurance on your car or home. It’s only needed when it’s NEEDED. A backup pump can be standing by and operate when your main pump cannot. This may be because of a power outage, an extreme amount of incoming water, or even main pump failure. Having a second AC-powered sump pump in the pit can protect you in case the main pump simply can’t keep up, or if the main pump fails, but it cannot help you if the power goes out.
 
Do I always need to install a check valve with my sump pump?
The short answer here is “Usually- yes.” A check valve is a one-way valve. It gets installed in the discharge pipe of your sump pump. When the pump runs, the water is forced out through the valve. When the pump shuts off, gravity wants the water in the discharge pipe to fall back into the sump pit. The check valve prevents that from happening. This prevents the pump from having to re-pump water that it has already pumped out. In the long run, this should extend the life of the pump and save you electricity.
 
What is the most common cause of sump pump failure?
Probably the most common cause of sump pump failure is electrical in nature. Plugging the pump into an extension cord, or an outlet that shares a circuit breaker with other electrical items, can cause the pump to receive low voltage. In order to run it then has to draw higher amps. That causes the pump to run hotter. Heat is the enemy of electric motors and can shorten the life of a pump dramatically. We recommend the pump be plugged directly into an outlet (no extension cords) and that the outlet be the only thing powered by the circuit breaker (or fuse) that feeds it.
 
Is it OK for my pump to pump out my laundry water discharge?
Most sump pumps are designed for clear, clean ground water. The chemicals in laundry discharge can attack the seals on a sump pump. It’s possible for lint and other things discharged to get stuck in the impeller area and jam up the pump. Additionally, the soap scum that can be left behind from laundry water can foul the switch – this is particularly true of vertical switches. We recommend you purchase an effluent pump if you need to pump out laundry water.
 
Can I use a sump pump for my waterfall, koi pond, or garden pond aeration?
No. Sump pumps are designed for short periods of operation. Running a sump pump for too long can cause the pump to overheat. It is also oil-filled. If fish waste attacks the pump seals, or it overheats, that oil can be discharged into your water feature. That will kill the fish and plants. When it cools, it will draw water up inside the pump motor which will kill the pump. Using a sump pump any place where water recirculates is not recommended and will void the warranty.
 
Is installing a sump pump difficult?
Installing a sump pump is typically easily done in a matter of minutes. The only tools you’ll need are channel locks, screwdriver, and, in rigid installations, a hacksaw. Complete easy-to-read installation instructions are included with each pump, and often times has step-by-step illustrations on the carton that guide the installation process. We always recommend a new check valve when replacing your sump pump.
 
How long should my sump pump last?
This is almost impossible to answer. It’s much like asking how long your sofa, your sink, or your car will last. It simply depends too much on how often the pump has to run. If you have a small sump pit, and you have a lot of ground water in your area, the pump may have to run several times per hour. Naturally, that pump is not going to last as long as the same pump in the home of someone with a large sump pit and very little ground water where the pump only has to run a few times a year. Choosing a pump that is properly sized to your ground water conditions, has the appropriate float switch for your sump pit, and has good electrical supply connected to it will ensure the longest possible life for your pump.
 
How big should my sump pit be?
When it comes to sump pits, “bigger is better” is somewhat true. You want to have a sump pit large enough to use a pump with a tethered float switch. That allows a reasonable amount of water to accumulate before the pump has to run. The longer “off” time between pump cycles allows the pump to cool off more completely between pumping cycles. Keeping the pump cooler usually results in longer pump life.
 
What kind of switch should be on the pump I buy?
There are basically three types of float switches: Tethered, vertical, electronic. The tethered style float switch is great for larger diameter, deeper sump pits. They allow the pump to be off longer between pump cycles so the motor can cool off more completely. At startup, the motor builds a lot of heat so having it be off longer between pump cycles allows it to cool more thoroughly. This can help the pump live longer and lower your overall power usage & costs. The vertical style switch is great if you have a sump pit that is too narrow and/or too shallow for a tethered style float switch. It is going to operate the pump more often but will not allow the water to get too deep. An electronic float switch has no moving parts and will take up a lot less space. It is perfect for a small sump pit and often includes options like a built-in water depth alarm, etc. Do not use an electronic float switch if the sump pit receives water from a laundry or wash sink as the soap can coat the electrodes causing it to malfunction. Likewise, soap scum can accumulate on the rod of a vertical style switch and cause sticking of the float.
 
Which sump pump type is better: Submersible or Column (Pedestal)?
Both types of pumps are good. In many cases, the motors on pedestal pumps operate with less amp draw. This can make them more economical to run. Pedestal pump motors are cooled by air flow around them while submersible pumps are cooled by the cool ground water they sit in. Your particular installation may impact the cooling of the pump if you need to install the pump in a very tight area, for example, there may not be sufficient air flow or volume to cool a pedestal pump.
 
How do I check my sump pump to see if it’s working?
If your pump is equipped with a piggyback-style plug (where the pump plugs into the back or side of the switch plug) then you can unplug the pump’s plug and put it directly into the power outlet. The pump should immediately run. It will continue to run as long as you leave it plugged in this way. Do not leave it plugged in for more than a few minutes so that the pump does not overheat. To test to make sure the float switch is also working, or if your sump pump has a switch that plugs directly into the body of the pump, you will need to lift the float switch to its ‘on’ position. This will vary depending upon pump model so consult your owners’ manual for that information. To avoid possible electric shock, use a broom handle or similar non-conducting item to lift the float switch. The pump will run when the switch reaches its ‘on’ level.
 
I think I have a warranty issue with my pump. How do I proceed?
Call us at 888-957-8677. Keep in mind that a warranty states the item will be “free from defects in material and workmanship”. Warranty does NOT cover normal wear, damage caused after the item leaves the factory, rust or corrosion, etc.
 
 

Effluent

What will happen if my outside discharge pipe freezes or is otherwise blocked?
If your discharge pipe freezes, or in any way becomes plugged, there is no place for the water to go when the pump runs. The pump is still going to run when the float switch is raised. If it cannot discharge the water through the regular discharge hose or pipe, it’s going to continue to run and run. This will eventually cause the pump to overheat and shut off due to its internal thermal overload protection. If the problem is not caught soon enough, it would be possible for your basement to flood. If the overload is stressed too often it’s also possible for the pump’s motor to be damaged or ruined by overheating.
 
Do you have pumps with longer cords? My outlet is pretty far from where the pump will be.
Some pumps can be ordered with a longer cord. We also sell longer power cords for some of our pumps. Call our customer support department for more details.
 
Can I use a smaller discharge pipe than recommended?
Never use a smaller diameter pipe than the size of the pump’s discharge. Use minimum 2” pipe. You may even have to use larger diameter pipe if you have to push a long distance. Be careful with this though, because if a pipe of too large a diameter is used, the flow rate of the discharge can be too slow. This can cause the solids to settle out and lay in the pipe. Over time, the sludge that builds up will cause blockages in the pipe. The minimum flow rate of sewage and other liquids containing solids is 3 feet per second. If you are designing a sewage run for your home, consult an engineer or call our customer support line for help in determining proper pipe sizes.
 
Can I use a much larger discharge pipe than recommended without problems?
If a pipe of too large a diameter is used, the flow rate of the discharge can be too slow. This can cause the solids to settle out and lay in the pipe. Over time, the sludge that builds up will cause blockages in the pipe. The minimum flow rate of sewage and other liquids containing solids is 3 feet per second. If you are designing a sewage run for your home, consult an engineer or call our customer support line for help in determining proper pipe sizes.
 
Can I use an extenstion cord with sewage, sump or effluent pumps?
We very strongly recommend that you NOT use an extension cord. It is MUCH better to plug the pump into a dedicated outlet that is fed by a circuit breaker or fuse that feeds power ONLY to that outlet. This ensures that the pump will receive proper voltage. If there is no outlet near the sump pit, we recommend you have one installed there by a professional electrician.
 
What size generator do I need to run this pump?
You need to know the amp draw of the pump and multiply that by the voltage to get the watt usage of the pump. Example: Pump draws 5 amps on 115 volts. 5amps x 115volts = 575 watts. We also need to consider the fact that an AC motor can draw three to five times its regular amp draw for about ½ second when it starts up. So to run our example pump, we need a generator that can supply a startup surge of at least 2875 watts (575 x 5) and can continue to supply the 575 watts as the pump runs. Keep in mind this is accurate if the pump is the ONLY thing the generator is going to supply power for. If you also want to run lights, etc. then that needs to be added to the generator size.
 
Should I get a cast iron or thermoplastic pump?
Both types of pump are designed for long life and high performance. Which type you choose is largely personal preference. The cast iron pumps are, naturally, a bit physically stronger if that is something that might be needed for your particular installation.
 
Where can I find the model number and date of manufacture on my pump?
For all sump, sewage, and utility pumps we attach a tag near the end of the power cord that shows the pump’s model number and date code. The date code will be marked as “date code”, “code”, or “MOD”. Also, all pumps have an info label on the pump that has the model number and date code on it. Date code is usually a combination of letters and numbers.
 
Can I pump other liquids with this pump?
Our sewage and effluent pumps are designed to pump things that usually go down the drain in a residential setting. We have not tested the pumps with other liquids and cannot say whether they will be chemically compatible with what you need to pump. In short, we don’t recommend our sewage/effluent pumps for anything other than residential sewage or effluent applications. Never pump anything flammable with any of our pumps!
 
Where can I get repair parts for my pump, or accessories I might need?
Repair parts can be ordered directly through us by calling 888-957-8677.
 
What size solids will my sewage pump handle?
A pump labeled as a “sewage” pump can pass up to 2” solids through it. A pump labeled as an “effluent” pump can handle up to ¾” solids.
 
Is it OK for my pump to pump out my laundry water discharge?
Most sump pumps are designed for clear, clean ground water. The chemicals in laundry discharge can attack the seals on a sump pump. It’s possible for lint and other things discharged to get stuck in the impeller area and jam up the pump. Additionally, the soap scum that can be left behind from laundry water can foul the switch – this is particularly true of vertical switches. We recommend you purchase an effluent pump if you need to pump out laundry water.
 
Can I use a vertical-type, or electronic-type float switch instead of the tethered float switch that came with the pump?
We supply a tethered-style float switch with our pumps because other types may have problems. The solids contained in sewage & effluent can block the operation of a vertical-style switch. The contents of sewage & effluent can coat the contacts of an electronic-type switch and prevent that from working very long.
 
What’s the difference between “sewage” and “effluent”?
Basically, we’re talking about the size of the solids in the liquid. Effluent is any liquid that has gone down a residential drain. It can contain solids up to ¾” in size. This is normally considered to be water containing soap, laundry discharge, water from sinks, etc. Sewage has also gone down a residential drain but can contain solids up to 2” in diameter.
 
I think I have a warranty issue with my pump. How do I proceed?
Call us at 888-957-8677. Keep in mind that a warranty states the item will be “free from defects in material and workmanship”. Warranty does NOT cover normal wear, damage caused after the item leaves the factory, rust or corrosion, etc.
 
 

Utility

What will happen if my outside discharge pipe freezes or is otherwise blocked?
If your discharge pipe freezes, or in any way becomes plugged, there is no place for the water to go when the pump runs. The pump is still going to run when the float switch is raised. If it cannot discharge the water through the regular discharge hose or pipe, it’s going to continue to run and run. This will eventually cause the pump to overheat and shut off due to its internal thermal overload protection. If the problem is not caught soon enough, it would be possible for your basement to flood. If the overload is stressed too often it’s also possible for the pump’s motor to be damaged or ruined by overheating.
 
Do you have pumps with longer cords? My outlet is pretty far from where the pump will be.
Some pumps can be ordered with a longer cord. We also sell longer power cords for some of our pumps. Call our customer support department for more details.
 
Can I use a smaller discharge pipe than recommended?
Never use a smaller diameter pipe than the size of the pump’s discharge. Use minimum 2” pipe. You may even have to use larger diameter pipe if you have to push a long distance. Be careful with this though, because if a pipe of too large a diameter is used, the flow rate of the discharge can be too slow. This can cause the solids to settle out and lay in the pipe. Over time, the sludge that builds up will cause blockages in the pipe. The minimum flow rate of sewage and other liquids containing solids is 3 feet per second. If you are designing a sewage run for your home, consult an engineer or call our customer support line for help in determining proper pipe sizes.
 
Can I use a much larger discharge pipe than recommended without problems?
If a pipe of too large a diameter is used, the flow rate of the discharge can be too slow. This can cause the solids to settle out and lay in the pipe. Over time, the sludge that builds up will cause blockages in the pipe. The minimum flow rate of sewage and other liquids containing solids is 3 feet per second. If you are designing a sewage run for your home, consult an engineer or call our customer support line for help in determining proper pipe sizes.
 
How do I completely drain the pump? I hear sloshing inside it.
Many pumps have an oil-filled motor. The oil is there to help lubricate and cool the motor. The sloshing you hear is completely normal. Do NOT try to remove a plug and drain the pump. When you lift a submersible utility pump out of the water, the water will drain out by itself. Let it stand for a few minutes and the great majority of the water will drain out by itself.
 
What size generator do I need to run this pump?
You need to know the amp draw of the pump and multiply that by the voltage to get the watt usage of the pump. Example: Pump draws 5 amps on 115 volts. 5amps x 115volts = 575 watts. We also need to consider the fact that an AC motor can draw three to five times its regular amp draw for about ½ second when it starts up. So to run our example pump, we need a generator that can supply a startup surge of at least 2875 watts (575 x 5) and can continue to supply the 575 watts as the pump runs. Keep in mind this is accurate if the pump is the ONLY thing the generator is going to supply power for. If you also want to run lights, etc. then that needs to be added to the generator size.
 
What kind of hose or pipe is best to use for discharge from this pump?
It is best to use a hose or pipe that is the same size as (or larger than) the pump’s actual discharge. Using a reducer, smaller hose, or smaller pipe, will reduce the output of the pump. If reduced too much, the pump can even be damaged. If the pump came from the factory with a garden hose adapter, then it is designed to be used with a garden hose. Keep in mind that garden hoses come in different diameters and lengths. Use a garden hose that is as fat as possible, and as short as possible. This will give the pump the ability to perform as well as it can.
 
How long of a hose can I use with this pump?
In general, try to keep discharge hoses shorter than about 25’. Most utility pumps don’t build a lot of pressure. If using a hose that is too long, the pump’s performance will be severely reduced and the pump will wear faster than normal. Also, garden hoses come in different diameters (3/8”, ½”, 5/8”, ¾”). Use as fat a hose as you can find. Also, the higher you have the discharge hose going up, the larger diameter hose it should be (within reason).
 
Should I get a cast iron or thermoplastic pump?
Both types of pump are designed for long life and high performance. Which type you choose is largely personal preference. The cast iron pumps are, naturally, a bit physically stronger if that is something that might be needed for your particular installation.
 
Where can I find the model number and date of manufacture on my pump?
For all sump, sewage, and utility pumps we attach a tag near the end of the power cord that shows the pump’s model number and date code. The date code will be marked as “date code”, “code”, or “MOD”. Also, all pumps have an info label on the pump that has the model number and date code on it. Date code is usually a combination of letters and numbers.
 
Can I pump other liquids with this pump?
Our sewage and effluent pumps are designed to pump things that usually go down the drain in a residential setting. We have not tested the pumps with other liquids and cannot say whether they will be chemically compatible with what you need to pump. In short, we don’t recommend our sewage/effluent pumps for anything other than residential sewage or effluent applications. Never pump anything flammable with any of our pumps!
 
Where can I get repair parts for my pump, or accessories I might need?
Repair parts can be ordered directly through us by calling 888-957-8677.
 
Can I use a sprayer handle that shuts off flow from the pump?
No. Pumps are designed to move water. If you block the discharge of a pump (such as a sprayer handle would do) then the water inside the pump can heat up to the point that the internal parts get damaged by the heat.
 
Do you make a longer cord for this pump?
In some cases, yes. You will need to contact Customer Support and ask about your specific model.
 
How much dirt & debris can this pump handle?
Most utility pumps are designed to pump clear, clean water. Debris can block off the intake causing the pump to be starved for water. If it gets to the inside of the pump, the debris can damage the impeller, shaft seal, and other internal parts.
 
Is it OK to use an extension cord to plug this in?
We recommend the pump be plugged directly into an outlet. If you MUST use an extension cord, it needs to be heavy enough gauge and short enough so that the pump receives full voltage and power. In general, most utility pumps should be plugged into a minimum 14 gauge, preferably 12 gauge, cord. It should be no longer than 25 feet long. If you need to use a longer cord, you need to also use one of a heavier gauge. Note that heavier gauge wire is a lower number. (12 gauge is heavier than 14 gauge, etc.)
 
Is there a fuse inside this pump?
In most cases, no. Many pumps do have a thermal cut-off that will stop the motor if it is overheating. But that will reset itself when the motor cools down. That usually happens within 5 to 45 minutes depending upon the temperature surrounding the pump.
 
I think I have a warranty issue with my pump. How do I proceed?
Call us at 888-957-8677. Keep in mind that a warranty states the item will be “free from defects in material and workmanship”. Warranty does NOT cover normal wear, damage caused after the item leaves the factory, rust or corrosion, etc.